Shipping policy
Free tracked shipping on every order. No minimums, no hidden fees at checkout.
Processing Time
Orders are processed and dispatched within 24 hours on business days (Monday–Friday). Orders placed on weekends or holidays ship the next business day. You'll receive a confirmation email with your tracking number as soon as your order leaves the warehouse.
Delivery Times
- United States: 3–5 business days after dispatch
- Canada, UK & Australia: 6–10 business days after dispatch
- Rest of world: 7–14 business days after dispatch
Delivery estimates begin once your order has been dispatched. During promotional periods or holidays, delivery may take slightly longer.
Tracking
Every order ships with full tracking. Your tracking link is sent by email at dispatch and updates within 24–48 hours of shipment. If your tracking hasn't updated for more than 5 business days, contact us and we'll investigate with the carrier right away.
Wrong Address & Order Changes
Need to change your shipping address or order details? Email us at scalecubator@gmail.com as soon as possible — we can update anything before the order is dispatched. Once an order has shipped, we're unable to redirect it. Orders returned to us due to an incorrect address will be reshipped free of charge once.
Lost or Damaged Packages
If your order arrives damaged, or tracking shows it as lost in transit, email us with your order number and (for damage) a quick photo — we'll send a free replacement or a full refund, your choice. No forms, no waiting on the carrier.
Customs & Import Duties
For international orders, any customs or import duties are determined by your local authorities. Most Reluno orders are delivered without any additional charges.
Questions? Email us anytime at scalecubator@gmail.com — we reply within 1–2 business days, Monday–Friday.