Return, Refund & 90-Day Money-Back Guarantee Policy

Last updated: 20.7.2026

We want you to love your purchase. This policy covers three things: our 90-Day Money-Back Guarantee, standard returns, and damaged or incorrect items. Placing an order means you agree to these terms.

Our 90-Day Money-Back Guarantee

We stand behind our products. If you're not satisfied, you may request a refund of the product price within 90 days of the delivery date.

• Covers your first order of a given product only, limited to one refund per customer or household (identified by name, email, shipping address, and/or payment method).
• You do not need to return opened or used product — just email scalecubator@gmail.com with your order number.
• The refund covers the product price; original shipping is non-refundable. We may ask you to return any unused, unopened units first.
• Stock-up / repeat orders: because this is a satisfaction guarantee, it can't apply to product you haven't received or tried yet. Additional orders of the same product placed before your first order is delivered are final sale and not eligible for a guarantee refund. The guarantee can't be applied to multiple stacked orders of the same item.
• Where purchased: the guarantee applies only to products bought directly from [your official website]. Purchases via third-party sellers, marketplaces, or unauthorized resellers are not covered.

Standard Returns (30 Days)

Separately from the guarantee, you have 30 days after delivery to return an item in resalable condition. To be eligible it must be unworn, unused, unopened, with tags, in original packaging, with your order number or proof of purchase.

To start, email scalecubator@gmail.com. If accepted, we'll send instructions and, where applicable, a return label. Items sent back without first requesting a return will not be accepted. Send approved returns to:

• Return shipping: we cover it for defective, damaged, or incorrect items. For change-of-mind returns, return shipping is the customer's responsibility (or deducted from the refund).
• Items arriving used, damaged, or incomplete may be refused or refunded at a reduced amount.

Damages & Issues

Inspect your order on delivery and contact us immediately (within 7 days) if it's defective, damaged, or incorrect — include your order number and a photo. We'll make it right with a replacement or full refund at no cost to you.

Exceptions / Non-Returnable Items

For health and hygiene reasons, some items cannot be physically returned once opened — personal-care and consumable goods (supplements, beauty products), perishables, custom/personalized items, hazardous materials, and flammable liquids or gases. Opened consumables are still covered by the 90-Day Money-Back Guarantee above — you simply don't need to send them back. We also cannot accept returns on sale/clearance items or gift cards.

Exchanges

The fastest way to get what you want: return your eligible item and, once accepted, place a separate order for the new one.

European Union 14-Day Cooling-Off Period

If your order ships into the EU, you may cancel or return it within 14 days of delivery, for any reason, without justification. The item must be unused, with tags, in original packaging, with proof of purchase. This is in addition to, and does not limit, your statutory consumer rights.

Refunds

Once we receive and inspect your return (or approve your guarantee claim), we'll tell you whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days — your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval without a refund, email scalecubator@gmail.com.

Fair Use & Fraud

To keep our guarantee sustainable and fair, we may decline, limit, or delay refunds, cancel undelivered duplicate orders, or block future orders where we reasonably suspect abuse, fraud, reseller activity, or excessive return/refund behavior, to the extent permitted by law. Filing a chargeback before contacting us only delays resolution; fraudulent chargebacks are contested with order and delivery records. Nothing in this policy limits any statutory consumer rights you may have.

Contact

Questions about a return or the guarantee? Email scalecubator@gmail.com with your order number.